Pre-Conditions
The Client agrees that the term “projects” in these Terms & Conditions includes any websites, online advertisements, campaigns, domain and hosting services, and/or any other services that may be provided by Zoewebs, unless otherwise specified.
The Client agrees that by engaging Zoewebs’ services for any projects, the Client is bound by all provisions under these Terms & Conditions.
- The Client agrees that Zoewebs may place a “Website designed by Zoewebs” statement and Zoewebs’ logo on any website created or developed by Zoewebs.
- The Client agrees that Zoewebs may include any projects created or developed by Zoewebs in Zoewebs’ portfolio.
Limitation of Liability
Zoewebs shall not be held responsible, under any circumstances, for any loss, damage, and/or consequences whatsoever in relation to Zoewebs’ projects.
Zoewebs shall not be held responsible for any copyright infringements caused by materials submitted by the Client. Zoewebs reserves the right to refuse any material of a copyrighted nature unless adequate proof of permission to use such material is provided.
Zoewebs shall not be held responsible for any delay or immediate termination of any projects. In the event of such delay or termination, Zoewebs will use its best endeavours to notify the Client and discuss the best available solutions.
Cancellations
The Client may cancel an order by giving formal notice to Zoewebs. Such notice shall be made in writing and signed by the Client or the Client’s authorised personnel.
Payment made is not refundable. For any unpaid invoice, Zoewebs shall charge all expenses incurred or claim from the Client any outstanding fees, including billable hours for services provided, whichever is appropriate.
Suspensions
The Client may suspend an order by giving formal notice to Zoewebs. Such notice shall be made in writing and signed by the Client or the Client’s authorised personnel.
The suspension shall not exceed thirty (30) days from the date of receipt of the said notice. Upon expiry of such suspension, unless otherwise agreed between the parties, the order shall be deemed cancelled by the Client under the Cancellations clause provided herein.
Variations
Zoewebs reserves the right to charge an appropriate amount for any corrections, additions, and/or amendments, except for mistakes caused by Zoewebs, to any briefs which have previously been confirmed by the Client.
Completion
Once a website has been published and is live on the Internet, the final balance of payment is due in accordance with Zoewebs’ payment terms.
Once a project, except for website and online advertisement projects, is completed, an invoice will be issued to the Client and full payment for such invoice is due in accordance with Zoewebs’ payment terms.
Until and unless the Client has settled the above payment, Zoewebs reserves the right to retain any digital or non-digital assets created by Zoewebs, including passwords for the Client’s website.
Once the above payment is received for any project, it is assumed that the project has been completed to the Client’s satisfaction and no refunds can be offered. There are no exceptions to the above terms, regardless of whether the Client decides that they no longer want the project.
After completion, Zoewebs offers a fixed period of free-of-charge updates: three (3) months for websites and one (1) month for projects other than websites. This is to allow minor amendments and/or corrections that may be required by the Client.
Discrimination
Zoewebs reserves the right to refuse or discontinue, at Zoewebs’ discretion, any projects that involve prejudice, discrimination, portrayal of sexual matters, or any inappropriate elements.
Online Advertisements / Campaigns
Subject to the provisions under these Terms & Conditions, any online advertisements or campaigns, including Google Ads and Facebook Ads, are governed by the policies and/or guidelines provided by Google and Facebook.
The Client also agrees to the following:
- The Client chooses to publish any online advertisements at the Client’s own risk.
- Zoewebs shall not be held responsible for any result, loss, damage, and/or consequences arising from the online advertisements.
- Zoewebs reserves the right to delay or discontinue any online advertisements and will use its best endeavours to notify the Client and refund any unused ad spending amount, where applicable.
For more information, please refer to the following advertising policies:
Google Ads: https://support.google.com/adspolicy/
Facebook Ads: https://www.facebook.com/policies/ads/
Payment Terms
Except for online advertisements, unless otherwise agreed between the parties, the following payment terms shall apply:
- A deposit of fifty percent (50%) of the quoted fee shall be paid prior to commencement.
- The remaining fifty percent (50%) of the quoted fee shall be paid in stages.
- The final balance of payment or any other outstanding payment, whichever applies, shall be settled within two (2) weeks from the date of completion.
For online advertisements, unless otherwise agreed between the parties, full payment shall be paid prior to commencement.
Default in Payment
Unless otherwise agreed between the parties, it shall constitute a default if the Client fails or neglects to do the following:
- Make payment in accordance with the payment terms within one (1) month from the date the payment is due.
- Make payment for renewal fees within one (1) month from the date the website hosting expired.
In the event of default, Zoewebs reserves the right to shut down the website or discontinue the project and shall not be held responsible for any loss, damage, and/or consequences caused to the Client.
Payment Methods
Any payment shall only be made by the following methods:
Public Bank Berhad — 3194100417
